Contact & Support
Need help with an order, your PRO account, or have questions about the calculation engine? Our support team is here to help.
Email Support
For inquiries regarding damaged merchandise, billing issues, or technical problems with your Codex generation.
litestudio.dev@gmail.comFrequently Asked Questions
Can I return my customized merchandise?
Because every item is custom printed on demand with your unique Codex Coordinate, we cannot accept returns for wrong sizes or buyer's remorse. We only replace items if they arrive damaged or misprinted from our fulfillment center.
My merchandise arrived damaged. What do I do?
Please email our support team within 30 days of receiving your order. Include your order ID and clear photos of the damage. We will arrange a free replacement via our printing partner immediately.
I bought a PRO Subscription but my status didn't update.
Sometimes payment webhooks experience a slight delay. Try logging out and logging back into your account. If your PRO status is still not reflecting after 15 minutes, please email us with your PayPal or Gumroad receipt.